Franchise Training Specialist

About the position

Advanced Project Leader responsible for managing the training curricula with a focus on development, delivery, assessment, and revision of training content, focusing on Franchise Owners and their staff.

Responsibilities

• In collaboration with Franchise Operations, Administrative support, Training staff, and Subject Matter Experts, partner with Instructional Designers to liaise between design, function, and delivery of training curricula to create a measurable resource.
• Align training curricula with company policies and procedures.
• Adapt training programs and materials in response to regulatory, policy, and procedure changes.
• Effectively manage training projects to meet deadlines.
• Facilitate connections between Franchisees and appropriate vendors during both the onboarding phase and the continual operation of Franchisees' clinics.
• Partner with Instructional Designers and provide guidance on how to leverage day-to-day administration and management of Learning Management System (LMS).
• Assist in the creation of educational content, to be reviewed by Subject Matter Experts.
• Partner with Instructional Designers to determine best training modalities.
• Partner with Instructional Designers to help identify content to develop eLearning modules, instructor-led training, blended learning, self-study guides, and job aid to address performance errors.
• Remain current in industry trends and technology solutions for employee development.
• Report outcomes of training sessions to Training Department and Senior Franchise leaders.
• Directly manage UC 101 and Franchise CA School, to include planning all logistics for hosting the events.
• Assist in the implementation of software enhancements and new features.
• Assist in developing training manuals, documents, and other presentation materials.
• Aid in the planning and execution of the annual American Family Cares Franchise Conference, including attending the conference.
• Assist with implementation of the New Hire Training Program, and Cross Training Program.
• Collect, review, and report on feedback/survey review from attendees; as well as recommend a strategy for new and/or revised goals if needed.
• Maintain a project folder that is assessable to the Training Department.
• Meet with approved vendors to remain current in product offerings and understanding the best practices for each vendor/platform.
• Maintain and conduct routine up-to-date training and proficiency with Subject Matter Experts (SMEs).
• Partner with Director, Training & Development in the onboarding of new employees to the department.
• Travel up to 50%

Requirements

• Experience in designing and delivering PowerPoint presentations and delivering training materials in an understandable manner.
• Well versed in Microsoft Office and products.
• Ability to understand and communicate to others the operation of complex computer systems.
• Above average verbal and written communication skills.
• Strong facilitation skills.
• High level of comfort and fluency with computer systems, databases, eLearning, and course-authoring software.
• Excellent project management skills and an in-depth understanding of common business training techniques.
• Problem solving and critical thinking dedicated to continuous improvement. Attention to details, and deadline oriented.

Nice-to-haves

• Two years of training experience for a Franchise system preferred.
• Prior experience in the learning and development of employees required.
• Minimum of four years of nursing or medical office, or similar experience or training preferred.
• Experience using healthcare systems is desired.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.