Fragrance & Beauty Boutique Director, Valley Fair

About the position

Be a critical part of our expanding Fragrance & Beauty (F&B) community at CHANEL -- 'the ultimate House of Luxury.' Be the Host of your boutique as the Boutique Director in our F&B Boutique located in Santa Clara, CA. Apply if you have a passion for leading and developing a team, an operational mindset, and the ability to build and foster meaningful relationships.

Responsibilities

• Ensure continuous growth and development of boutique staff with a focus on succession planning and career development
• Create and drive development plans, oversee annual review process for all store employees
• Leverage fluency in product, service, and artistry skills to coach and support the boutique team, elevating their skills and expertise to deliver an exceptional client experience
• Facilitate regular team communication sessions to ensure seamless communication of promotional activity, performance to goal, corporate initiatives, and any other important topics
• Proactively identify, address, and resolve employee issues in a professional manner and in accordance with CHANEL standards, policies, and procedures; partnering with HR as needed
• Own recruitment for all positions on the team, including freelancers: attract, recruit, and retain
• Ensure a consistent and effective on-boarding experience for new hires
• Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
• Play an active role on the sales floor to lead the team by example through internal and external interactions and ensure a welcoming environment exists in the boutique
• Assume overall leadership responsibility for the boutique and act as the ultimate decision maker
• Approach the business with an omni-channel mindset, driving sales to fashion boutiques and CHANEL.com where appropriate
• Develop relationships with internal Fashion Boutique personnel in the market and external vendors within your mall/center
• Provide a unique and memorable in store and after sales experience to every client, every day, and at every point of sale by being the Host of your boutique
• Foster a culture of building relationships and personalizing client experiences
• Address and successfully resolve client situations according to company philosophy, policies, and standards
• Meet the annual voice of client standards as defined by corporate
• Attend seasonal seminars hosted by Education Executives and corporate meetings
• Model brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences
• Support and maintain a hygienic client experience by maintaining standards
• Maintain visual merchandising standards at all times
• Create a culture of service, expertise, cleanliness, organization, and attention to detail
• Consistently achieve the overall sales objectives using all levers, including but not limited to products, services, and events to drive and maximize sales performance
• Strive towards boutique excellence by effective goal setting in the area of sales, KPI's, clienteling, service behaviors, and CRM
• Utilize client data to retain, recruit, and grow client return rates
• Develop business initiatives that will continue to grow the client base, drive sales and the company's presence in the marketplace, with particular emphasis on building events relevant to the local market
• Proactively maintaining up-to-date awareness of the current industry trends and news, local trends, and competitive activity
• Continuously network to identify and execute strategic growth opportunities through building relationships within the local community
• Manage and drive appropriate stock levels of merchandise, communicate to corporate if there are any issues
• Oversee, in partnership with the Assistant Manager all operational tasks
• Recap weekly store performance and events ensuring timely submission
• Monitor store expenses (including personnel costs) and maintain operating budgets, while continually striving to reduce overall costs
• Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and L/P audits
• Manage and optimize the staff scheduling to ensure adequate floor coverage for a superior customer service and effectively drive sales in collaboration with the Assistant Manager
• Coordinate schedule requests, paid time off, holiday, and over-time and leave processing with HR/Payroll as they occur

Requirements

• Minimum of 7 years of leadership experience
• Bachelor's degree (preferred)
• Ability to handle multiple tasks and meet tight deadlines concurrently
• Ability to lift 20 lbs. and stand for extended periods of time
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Nice-to-haves

• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking