About the position
At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear. When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow. For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Responsibilities
- Delivers quality & improvement to meet or exceed all key performance indicators (KPIs)
- Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results
- Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results
- Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery
- Partners with store manager to lead a team through strong knowledge & skills
- Provides training & guidance to team members
- Delivers clear & constructive feedback in a timely manner
- Informs store manager of any situation that may require any development or disciplinary action of others
- Supports recruiting, helps select high caliber team & creates talent pipeline
- Follows guidelines to optimally staff store
- Shows great pride in the store appearance & executes visual directives
- Strives to maintain positive working relationship with doctors
- Adheres to & ensures compliance of team to Company policies & procedures
- Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems
- Performs & understands administrative duties
- Maintains a safe working environment for all
- Works a flexible schedule, including nights & weekends
- Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription
- Adjusts &/or repairs eyewear
- Presents and dispenses eyewear & creates a lasting impression
- Performs accurate digital measurements
Requirements
- High School graduate or equivalent
- Current & valid state Opticianry license
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with POS, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
Nice-to-haves
- College degree or equivalent
- Previous experience in leadership position within retail & customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
