Food Service Director

Aramark • Calgary, AB

12d • Onsite

About The Position

We are seeking a dynamic and results-driven Food Service Director to lead all food service operations at SAIT. This role is responsible for delivering a high-quality, innovative, and financially sustainable dining program across multiple outlets, including retail, branded concepts, and catering operations. This position requires a strong operational leader who can balance client expectations, student engagement, financial performance, and team development in a fast-paced campus environment.

Requirements

• 5–7+ years of leadership experience in multi-unit food service or campus dining
• Strong understanding of high-volume retail and branded food operations
• Proven P&L management and profitability experience
• Experience working with institutional clients
• Strong leadership, communication, and problem-solving skills
• Ability to thrive in a fast-paced environment

Responsibilities

• Oversee daily operations across all food outlets (including food court with branded and proprietary concepts)
• Ensure speed of service, product quality, and consistency
• Maintain food safety, sanitation, and compliance standards
• Execute Aramark programs and service excellence standards
• Own full P&L responsibility across all locations
• Manage food cost, labour cost, waste, and inventory
• Drive revenue through menu strategy and promotions
• Analyze sales trends and adjust business strategies
• Act as primary liaison with SAIT stakeholders
• Lead Partnership Business Reviews (PBRs)
• Align programs with student needs and campus trends
• Support sustainability and food security initiatives
• Introduce new concepts, pop-ups, and programs
• Drive adoption of kiosks, mobile ordering, and digital menus
• Continuously improve guest experience
• Lead and develop a multi-unit team
• Build a culture of accountability and ownership
• Identify and develop future leaders
• Ensure effective staffing and training
• Ensure accurate reporting and compliance
• Maintain health, safety, and operational standards
• Monitor KPIs including sales, transactions, and satisfaction

Benefits

• Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Enjoy discounts on everyday products and services to make life more affordable.
• Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Clear career path planning and development opportunities tailored to your skills and aspirations.
• We are deeply committed to providing a safe, healthy, and positive work environment for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed