Food Service Associate

$30,160 - $31,200/Yr

Ssa Group - Sanford, FL

Part-time - Entry Level

Sanford, FL

Social Assistance

About the position

The Food Service Associate position at SSA Group involves providing exceptional service in food and beverage venues at the Central Florida Zoo & Botanical Gardens. This role is part-time and focuses on creating memorable experiences for visitors while supporting the zoo's mission of conservation and hospitality. Associates will work flexible schedules, including day and night shifts, and will be responsible for various tasks related to food service and guest interaction.

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support restaurant prep (FOH and line) for daily operation.
• Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
• Participate in safety logs including food temperatures, rotation and waste as necessary.
• Ensure proper uniform, hygiene, hand-washing and glove use with self.
• Maintain a SSAfe work environment by abiding to all SSAFETY rules.
• Follow through daily prep and items lists, as assigned.
• Actively help to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicate up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remain knowledgeable of all menu items, prices and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Present a clean and welcoming experience for guests through upholding sanitation requirements.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.

Nice-to-haves

• Previous experience in food service is a plus but not required.

Benefits

• Flexible schedule
• Employee assistance program
• Employee discounts
• Meal plan