Ssa Group - Cincinnati, OH

posted 22 days ago

Part-time - Entry Level
Cincinnati, OH
Social Assistance

About the position

The Food Service Associate position at the Cincinnati Zoo involves providing exceptional guest service while supporting food service operations. This entry-level role is ideal for individuals who are 18 years or older and are looking to gain experience in a fast-paced environment. The associate will be responsible for ensuring cleanliness, safety, and quality in food service, while also engaging with guests to enhance their experience.

Responsibilities

  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
  • Support restaurant prep (FOH and line) for daily operation.
  • Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
  • Participate in safety logs including food temperatures, rotation and waste as necessary.
  • Ensure proper uniform, hygiene, hand-washing and glove use with self.
  • Maintain a SSAfe work environment by abiding to all SSAFETY rules.
  • Follow through daily prep and items lists, as assigned.
  • Actively help to support operation in assigned role, supporting holes as necessary.
  • Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
  • Communicate up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
  • Remain knowledgeable of all menu items, prices and specials for sharing with guests.
  • Perform other tasks as deemed necessary.
  • Maintain a clean, safe and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
  • Present a clean and welcoming experience for guests through upholding sanitation requirements.

Requirements

  • Must be at least 18 years old to apply.
  • Strong interpersonal and communication skills.
  • Exceptional problem solving/decision making skills combined with the ability to be organized.
  • Demonstrates the ability to remain flexible in a fast-paced environment.
  • Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
  • Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.

Benefits

  • Employee Assistance Program
  • Tuition Discount through Partnership College
  • Parental Leave
  • Meal Plan & employee Discounts
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