This position is responsible for leading and developing teams effectively by teaching, training, and actively listening to associates. The role involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The coach introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. They model and demonstrate exceptional customer service standards, manage and support customer service initiatives, ensure customer needs are met, and develop action plans to correct deficiencies. Additionally, the coach drives the financial performance and sales of the designated store area by reviewing profit and loss statements, managing budgets, forecasting, and controlling expenses. They monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develop action plans to mitigate shrink and achieve sales and profit goals. The role also involves providing supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates. The coach ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity, and implements related action plans. They also build high-performing teams, embrace differences, create a workplace where associates feel seen, supported, and connected, and empower and develop talent. The coach acts with integrity, maintains high standards of ethics and compliance, models Walmart values, and holds themselves and others accountable. They serve customers and members by delivering results with a customer-first approach, considering how, where, and when customers shop, and applying EDLP and EDLC business models. Decisions are made based on data insights and analysis, balancing short and long-term priorities. The role encourages curiosity, a desire to learn, calculated risks, courage, resilience, and learning from mistakes, while driving continuous improvements and supporting others through change.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree