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WSFS Financial - Willingboro, NJ

posted 26 days ago

Full-time - Entry Level
Willingboro, NJ
Management of Companies and Enterprises

About the position

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand, and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank's digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner. We provide a continuous learning environment, challenging work, and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4-6-month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship-building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base. This is a full-time 40-hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month are required. This schedule can change at any time based on business needs. This position offers a competitive base salary, incentive opportunities, and benefits. The hired candidate must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa. WSFS Bank does not intend to file any visa applications in connection with this opening.

Responsibilities

  • Provide products and services to enhance customer relationships.
  • Get to know customers and understand their financial needs.
  • Educate customers regarding financial products and services.
  • Open new accounts and submit loan applications.
  • Comply with bank policies and regulatory requirements.
  • Resolve customer service issues and perform account maintenance requests.
  • Recommend and promote the bank's digital banking services.
  • Assist customers with teller transactions and process various transactions.

Requirements

  • High School Diploma or equivalent is required.
  • At least one year of face-to-face customer service experience.
  • One year of previous banking experience is required.
  • Previous cash handling experience is required.
  • Prior consultative sales experience is required.
  • Proven ability to work with customers in an enthusiastic manner.
  • Proven ability for attention to detail.
  • Ability to use and learn multiple banking and software programs.
  • Proven excellent customer service skills.
  • Excellent oral and written communication skills.
  • Ability to market bank products and services.

Nice-to-haves

  • Previous experience in a retail sales environment is strongly preferred.
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