FLEX Manager, Onboarding and Associate Growth

Marriott•Bethesda, MD

8d•$37 - $49•Hybrid

About The Position

Provide onboarding resources and support to associates and leaders for RMAS Support Services. Assist leaders in coaching and mentoring direct reports. Participate in identifying on-boarding needs, planning the on-boarding programs and schedule. Responsible for evaluating the effectiveness of the on-boarding programs and validating on-boarding efforts meet business needs. Contribute specialized knowledge and skills to support team’s business objectives and partner with leadership to support associate growth and development.

Requirements

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in related professional area OR 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience.

Nice To Haves

Experience with revenue management and experience in property operations and/or group housing
Proven ability to work effectively in a large, cross-geography, cross-business virtual team environment
Strong thinking, project management and change management skills
Able to manage multiple projects at the same time
Focus on Planning implementation and process improvement
Knowledgeable about revenue management, PMS, and sales systems and/or processes

Responsibilities

Provide onboarding resources and support to associates and leaders for RMAS Support Services.
Assist leaders in coaching and mentoring direct reports.
Participate in identifying on-boarding needs, planning the on-boarding programs and schedule.
Responsible for evaluating the effectiveness of the on-boarding programs and validating on-boarding efforts meet business needs.
Contribute specialized knowledge and skills to support team’s business objectives and partner with leadership to support associate growth and development.
Partner with Learning and Delivery Team to execute Training with the delivery of core skills, business process and multi-brand support training to RMAS associates.
Support leaders to coach and mentor associates to drive success and performance.
Responsible for executing the delivery of onboarding training to new hires.
Partner with Learning and Delivery, Leaders and HR partners to identify and meet ongoing training needs.
Attend touchpoint calls, presentations and other customer-facing activities with associates to assess sales skills and identify opportunity areas.
Responsible for working with Leadership on associate curriculums to ensure associates are receiving relevant training based on prior experience and training attended.
Prioritize training delivery according to the overall hotel strategy.
Assess associate skills and need areas and coach associates through knowledge gaps.
Assist in identifying training needs and gaps in existing training and surface these to Learning and Delivery.
Ensure associates are continuously kept abreast of current business process and application requirements and new initiatives within Marriott.
Review and make appropriate revisions to market-based training documentation, as required.
Manage training equipment; inventory training materials; order additional training material as applicable.
Maintain accurate and timely training and tracking records and distribute as required.
Escalate factors that may affect on boarding and training (e.g., hardware and/or software) to leaders for appropriate action.
Provide regular and consistent feedback to leaders regarding associate training application and provide recommendations to promote associate success.
Identify and leverage all available resources to assist in achieving the departmental and/or organizational goal and objectives.
Lead training delivery efforts toward the accomplishment of key departmental objectives that contribute to business success.
Partner with Leaders and Learning and Delivery on the design, development and implementation of on boarding and training strategies, programs and processes.
In working with Learning and Delivery, ensure training meets the needs of the individual stakeholders.
Act as primary point of contact for Leaders in identifying training classes, programs, and resources needed for associate development.
Develop strong, credible relationships with key stakeholders.
Develop thorough knowledge of all aspects of the business processes and transactional tasks to provide need-based and timely on boarding and training support.