Fleet Logistics Manager
About The Position
The Logistic Manager will oversee Centralized Dispatch, to include the work of a team of logistics supervisors, leads, coordinators and/or drivers. In this role, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
Requirements
- High School Diploma equivalent education and experience required.
- 7-9 years of industry experience / freight handling required.
- Strong administrative skills.
- Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills.
- Ability to deal constructively with conflict and recognize potential problems.
- Good organizational skills and attention to detail.
- Strong Microsoft Excel, Word, and Outlook skills.
- Knowledge of supply management principles and practices.
- Proficiency with or ability to learn current technologies (e.g. Smartphone, GPS and other necessary business applications)
- Excellent teamwork & customer relationships.
- Demonstrate leadership by training others, mentoring new associates, engaging with Safety Committee, and participating in US1 Continuous Improvement Projects.
Responsibilities
- Lead and oversee centralized dispatch operations, including dispatch routes, printing manifests, pre-calling customers, loading driver assignments, scheduling transfers, and coordinating the use of outside trucks, trailers, or transportation services.
- Ensure operational accuracy and documentation control by scanning documents, maintaining invoice records and filing systems, posting corrections, printing and distributing work picks, and complying with all required company policies and guidelines.
- Monitor performance and improve processes through tracking metrics and errors, evaluating workflows, and identifying opportunities to optimize and streamline production and logistics processes.
- Provide customer and team support, communicating delivery issues with sales, drivers, and customers, and responding promptly to customer inquiries or complaints; deliver excellent customer service.
- Promote safety and compliance and complete all required training.
- Responsible for managing a team of 10+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adhere to Company’s commitment to workplace safety.
- Participate in and complete assigned trainings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
