Fit4Less Manager - Kitchener Weber St E

GoodLife Fitness•Kitchener, ON

2d•CA$42,500 - CA$70,000•Onsite

About The Position

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates. The role involves managing, monitoring, and completing processes, expectations, and duties to ensure a clean and safe club, friendly associates, and supports an automated brand. This includes offering and ensuring consistent friendly customer service, completing and leading cleanliness duties using standards, policies, processes, and guidelines, and ensuring club cleanliness practices and process expectations are met. The Manager also leads and trains the handling of member concerns, resolves escalated member complaints, identifies and uses effective action plans to solve club duties and processes not meeting expectations, and manages direct reports and people requirements using provided tools and resources to ensure successful execution of responsibilities, talent retention, and high Associate engagement. Facilitating recruitment of direct reports, leading onboarding, coaching, learning, development, and performance management are also key aspects. The role requires fulfilling and ensuring expectations from action items and responsibilities are completed, including key initiatives, administrative duties, emails, calls, and documentation processes, as well as achieving revenue goals and controlling expenses to meet provided budgets for effective financial management of the location.

Requirements

High School Diploma
Experience leading, training and motivating teams.
Experience exceeding individual and team sales goals.
Intermediate verbal communication skills.
Written communication skills.
Customer service skills.
Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).
Remains calm under pressure and can handle stress.
Is dedicated to meeting the expectations and requirements of both internal and external customer.
Provides challenging tasks and assignments.
Clearly assigns responsibility for tasks and decisions.
Creates a climate in which people want to do their best.

Responsibilities

Offers and ensures consistent friendly customer service.
Completes and leads cleanliness duties using standards, policies, processes and guidelines.
Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
Leads and trains the handling of member concerns and resolves escalated member complaints.
Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.
Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.
Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.
Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.
Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively