Fire Sprinkler Service Supervisor

$87,000 - $100,000/Yr

Johnson Controls - Totowa, NJ

Full-time - Mid Level

Totowa, NJ

Specialty Trade Contractors

About the position

The Fire Sprinkler Service Supervisor at Johnson Controls is responsible for overseeing the coordination, execution, and follow-up of service jobs related to fire protection systems. This role involves managing service operations, ensuring customer satisfaction, and improving productivity while adhering to safety compliance standards. The supervisor will lead a team of technicians, implement action plans, and maintain effective communication with customers to enhance service delivery and meet branch objectives.

Responsibilities

• Supervise and schedule day-to-day activities of technicians in coordination with the Scheduler.
• Manage service operations and programs to meet branch objectives in revenue, sales, and margin.
• Implement plans and processes to maximize market potential and profitability of the service business.
• Maintain effective customer communications and build solid customer relationships throughout the service process.
• Ensure fulfillment of contractual obligations and resolve customer complaints promptly.
• Set fair and manageable territories for technicians and motivate them to achieve assigned goals.
• Train and mentor technicians and clerical staff on job procedures and CRM systems.
• Ensure compliance with corporate safety programs and maintain up-to-date employee safety training.

Requirements

• Understanding of various water-based fire protection systems (Wet, Dry, Pre-Action, Foam systems, and Fire Pumps).
• Demonstrated supervisory and leadership abilities, including training and team building.
• Associate degree or equivalent experience required.
• Minimum of 5-10 years' experience in a supervisory position.
• Availability for local/regional travel, including nights and weekends.

Nice-to-haves

• BA Degree
• NICET Level II in Inspection, Testing of Water Based Fire Protection Systems.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation in the first year
• Comprehensive benefits package including 401K, medical, dental, and vision care available from day one
• Encouraging and collaborative team environment
• Dedication to safety through a Zero Harm policy