Fire Alarm Department Manager

Guardian Fire Protection Services, LLC•New York, NY

8d•Onsite

About The Position

All State Sprinkler is seeking a results-driven Fire Alarm Department Manager to lead our Fire Alarm Division with a strong emphasis on operational excellence, service quality, and strategic growth. This role is responsible for overseeing all aspects of the division, including personnel leadership, customer satisfaction, service delivery, and business development. The ideal candidate will bring a proactive mindset, a passion for continuous improvement, and the ability to foster both technical performance and departmental expansion. Our Fire Alarm Division primarily inspects, repairs, and services for fire alarm systems, with occasional installation projects. As a service-based organization, we are committed to supporting our customers 24/7 in emergency situations - and we expect the same commitment from our leadership team.

Requirements

Minimum 7–10 years of experience in the fire alarm industry.
Minimum 3–5 years of leadership or management experience overseeing fire alarm operations.
Strong knowledge of fire alarm installation, inspection, testing, service, and maintenance practices.
Thorough understanding of NFPA 72, NEC, OSHA, and applicable New York regulations.
Proven experience managing budgets, financial performance, and project profitability.
Strong leadership, organizational, and communication skills.
Ability to effectively manage multiple projects and priorities simultaneously.
Proficiency with Microsoft Office Suite and industry software platforms.
Valid driver's license with an acceptable driving record.

Nice To Haves

NICET Level III or IV certification in Fire Alarm Systems.
New York State or New York City fire alarm-related licenses.
Experience with Edwards, Notifier, Silent Knight, Siemens, Bosch, Honeywell, and other major fire alarm systems.
Bachelor's degree in Business, Engineering, Construction Management, Fire Protection Technology, or a related field is preferred.

Responsibilities

Ensure all inspections, repairs, and service work meet or exceed NFPA 72 standards and company quality benchmarks
Promote a culture of accountability, safety, and compliance across the team
Track and measure technician performance and workmanship, driving improvements through coaching and quality reviews
Implement and continuously improve service and operational procedures
Profit and Loss responsibility for the Fire Alarm Division
Oversee efficient technician scheduling and routing to optimize service delivery
Ensure service documentation is completed accurately, billed timely, and meets company and regulatory requirements
Maintain a well-managed vehicle fleet that supports quality field operations
Hire, train, coach, and retain top-tier technicians and support staff
Foster a high-performance team environment focused on learning, safety, and reliability
Provide technical support and mentorship to technicians as needed
Collaborate with the sales team to expand the division's footprint and drive sustainable revenue growth
Ensure high levels of customer satisfaction through timely, professional, and solution-oriented service
Identify opportunities to upsell services or add value to customer accounts through quality-driven consultative support
Oversee the successful execution of fire alarm installation, retrofit, inspection, and service projects.
Ensure project teams maintain compliance with project specifications, schedules, and contractual obligations.
Review project status reports and provide guidance on risk mitigation and issue resolution.
Coordinate with operations, service, and administrative teams to ensure seamless project delivery.