Fine Dining Admin Assistant Manager
About The Position
Serve as the administrative point of contact for 3 fine dining outlets; standardize processes, documentation, and service support across locations. Coordinate cross-venue communication, ensuring consistent SOP execution, menu updates, and service standards alignment. Build and publish weekly FOH schedules across venues; balance coverage, forecast demand, and manage swaps/changes. Monitor labor to budget; audit punches and approve timecards; track breaks, overtime, attendance, and call-offs. Process biweekly payroll inputs (tips, comps, deductions, adjustments) accurately and on time. Maintain personnel files, onboarding checklists, certifications, and training records; track expiring credentials (e.g., food handler/servsafe/ABV). Oversee reservations and floor plan optimization (e.g., OpenTable/Resy/SevenRooms); manage high-priority bookings and VIP notes. Support private dining and event administration: proposals, BEOs, deposits, timelines, vendor coordination, and post-event reconciliation. Monitor guest feedback, resolve escalations, and report trends with actionable improvements. Support weekly invoice processing, petty cash logs, and reconciliation; track comps/voids/discounts with appropriate approvals. Assist with inventory counts and data entry (wine, spirits, china/flatware, linens); coordinate smallwares orders and vendor communications. Maintain up-to-date health & safety documentation, checklists, and inspection readiness; log incident/accident reports. Ensure adherence to alcohol service laws, food safety, and company policies across all venues. Onboard new hires to POS, reservations, scheduling, and SOPs; deliver refresher training and quick tips. Act as an admin for POS, reservations, and scheduling systems; manage user access and troubleshoot issues with vendors/IT. Produce weekly KPIs (labor %, reservations conversion, covers/turn times, guest feedback, comp/void metrics). Identify process gaps and lead cross-venue initiatives to improve efficiency, cost control, and guest satisfaction.
Responsibilities
- Serve as the administrative point of contact for 3 fine dining outlets; standardize processes, documentation, and service support across locations.
- Coordinate cross-venue communication, ensuring consistent SOP execution, menu updates, and service standards alignment.
- Build and publish weekly FOH schedules across venues; balance coverage, forecast demand, and manage swaps/changes.
- Monitor labor to budget; audit punches and approve timecards; track breaks, overtime, attendance, and call-offs.
- Process biweekly payroll inputs (tips, comps, deductions, adjustments) accurately and on time.
- Maintain personnel files, onboarding checklists, certifications, and training records; track expiring credentials (e.g., food handler/servsafe/ABV).
- Oversee reservations and floor plan optimization (e.g., OpenTable/Resy/SevenRooms); manage high-priority bookings and VIP notes.
- Support private dining and event administration: proposals, BEOs, deposits, timelines, vendor coordination, and post-event reconciliation.
- Monitor guest feedback, resolve escalations, and report trends with actionable improvements.
- Support weekly invoice processing, petty cash logs, and reconciliation; track comps/voids/discounts with appropriate approvals.
- Assist with inventory counts and data entry (wine, spirits, china/flatware, linens); coordinate smallwares orders and vendor communications.
- Maintain up-to-date health & safety documentation, checklists, and inspection readiness; log incident/accident reports.
- Ensure adherence to alcohol service laws, food safety, and company policies across all venues.
- Onboard new hires to POS, reservations, scheduling, and SOPs; deliver refresher training and quick tips.
- Act as an admin for POS, reservations, and scheduling systems; manage user access and troubleshoot issues with vendors/IT.
- Produce weekly KPIs (labor %, reservations conversion, covers/turn times, guest feedback, comp/void metrics).
- Identify process gaps and lead cross-venue initiatives to improve efficiency, cost control, and guest satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
