About the position
Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specializes in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise. We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers. With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC's, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity.
Responsibilities
- Manage incoming customer requests, including providing quotes and utilizing our pricing algorithm or working on customs quotes for special projects (exhibition, fair…).
- Develop and maintain strong customer relationships, ensuring responsiveness and high levels of service.
- Proactively follow customer shipments, providing timely updates on the latest developments.
- Oversee and manage all operations from artwork pickup to final delivery, ensuring everything goes as planned and that KPIs are consistently met.
- Coordinate and manage shipments across the globe, maintaining close relationships with our suppliers and logistics partners.
- Book transport (road, courier, sea freight, air cargo) for artworks and ensure each shipment is accompanied by the correct documentation.
- Proactively identify and resolve any issues that arise during the shipping process to avoid delays and ensure client satisfaction.
- Follow each transport using dedicated reports, tools, and shared platforms to monitor progress.
- Suggest and initiate process improvements within the Operations team to drive operational excellence.
- Work closely with the tech team to contribute to the enhancement of current and future platforms and products.
- Use data to analyze performance, track results, and inform business decisions.
- Collaborate with other Operations team members to troubleshoot and resolve customer issues.
- Contribute to the fun, inclusive, and supportive workplace culture we pride ourselves on.
Requirements
- At least 4 years of experience in Customer Service and Logistics, including booking freight, supervising crating, or handling collections.
- Bilingual in French and English, with excellent written and verbal communication skills.
- Detail-oriented, highly organized, and disciplined in daily activity planning.
- Capable of managing large quantities of information over time and can work on several projects simultaneously.
- Excellent problem solver who enjoys tackling challenges in a start-up environment.
- Good analytical skills and can leverage data to inform decisions.
- Positive, curious, self-motivated, and team-oriented.
Benefits
- An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry.
- Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio's onboarding program.
- Join a diverse team where support is our ethos and growth is our ambition.
- A supportive and dynamic work environment, where your ideas and initiatives are valued.
- Flexible remote policy (up to 3 days per week remotely) to accommodate a healthy work-life balance, and up to 6 weeks of full remote.
- Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.
