Mid Penn Bank - Lykens, PA
posted 11 days ago
About the position
Mid Penn Bank is now hiring a Full-Time Financial Center Associate (Teller) in various locations including Lykens, Tower City, Orwigsburg, Frackville, Pottsville West, Park Plaza, and Minersville, PA. The Financial Center Associate is responsible for performing a variety of duties to support the daily financial center activities of a community bank while adhering to corporate, regulatory, and audit guidelines. This role includes cashing checks, receiving deposits, processing transactions, balancing a cash drawer, and maintaining accurate records. The associate will also ensure the delivery of superior service, promote the organization's products and services, and direct customers to the appropriate employee or department for specialized financial services.
Responsibilities
- Conduct paying and receiving activities accurately within the guidelines of the organization's Financial Center Guidelines.
- Operate and balance cash drawer accurately and efficiently.
- Greet and serve customers in a friendly and courteous manner.
- Proactively seek out new opportunities to deepen relationships with customers through suggestive sales techniques.
- Coordinate specific work tasks with other personnel within the financial center and with other departments.
- Possess sufficient knowledge of the organization's products and services to refer customers appropriately.
- Utilize the organization's Customer Relationship Management program to track customer sales and service activities.
- Accept deposits of various account types.
- Cash checks within approved authority and operating policy.
- Sell official monetary instruments.
- Accept loan payments, safe deposit box rent, and other related payments.
- Process night deposits and mail deposits.
- Prepare and process daily work for remote capture.
- Provide safe deposit box services to customers as needed.
- Balance and/or service ATM machines as needed.
- Respond to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc.
Requirements
- A high school diploma or equivalent.
- Previous cash handling and customer service experience preferred.
- Moderate reading, writing, and grammar skills.
- Proficient analytical and mathematics skills.
- Proficient communicative and interpersonal relations skills.
- Proficient eye-hand coordination.
- Ability to operate various office machines.
- Technical supervisory skills and sufficient skills to provide assistance in training of entry level Financial Center Associates.
- Ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, lift items weighing 50 lbs. or less.
- Visual, auditory, and speaking skills.
- Valid driver's license is required.
Benefits
- Comprehensive range of flexible benefits to support personal and financial well-being.
- Opportunities to develop skills and achieve professional career goals.
- Inclusive culture that encourages collaboration and idea sharing.
