Financial Center Associate - FT Floating Dauphin/Schuylkill Co

Mid Penn Bank - Tower City, PA

Full-time - Entry Level

Tower City, PA

Credit Intermediation and Related Activities

About the position

Mid Penn Bank is hiring a Full-Time Financial Center Associate (Teller) in various locations including Lykens, Tower City, Orwigsburg, Frackville, Pottsville West, Park Plaza, and Minersville, PA. The Financial Center Associate is responsible for supporting daily financial center activities while adhering to corporate, regulatory, and audit guidelines. This role includes cashing checks, receiving deposits, processing transactions, balancing a cash drawer, and maintaining accurate records. The associate will also ensure superior service delivery by promoting the bank's products and services and directing customers to the appropriate departments for specialized financial services.

Responsibilities

• Conduct paying and receiving activities accurately within the organization's Financial Center Guidelines.
• Operate and balance cash drawer accurately and efficiently.
• Greet and serve customers in a friendly and courteous manner.
• Proactively seek out new opportunities to deepen relationships with customers through suggestive sales techniques.
• Refer customers to appropriate customer service personnel for specialized financial services.
• Coordinate specific work tasks with other personnel within the financial center and other departments.
• Utilize the organization's Customer Relationship Management program to track customer sales and service activities.
• Accept deposits of various account types.
• Cash checks within approved authority and operating policy.
• Sell official monetary instruments.
• Accept loan payments, safe deposit box rent, and other related payments.
• Process night deposits and mail deposits.
• Prepare and process daily work for remote capture.
• Provide safe deposit box services to customers as needed.
• Balance and/or service ATM machines as needed.
• Respond to inquiries relating to his/her area or requests from customers and other company personnel within established policy.

Requirements

• High school diploma or equivalent.
• Previous cash handling and customer service experience preferred.
• Moderate reading, writing, and grammar skills.
• Proficient analytical and mathematics skills.
• Proficient communicative and interpersonal relations skills.
• Proficient eye-hand coordination.
• Ability to operate various office machines.
• Technical supervisory skills to assist in training entry-level Financial Center Associates.
• Ability to sit, stand, walk, bend, stoop, reach with hands or arms, and manipulate objects.
• Ability to lift items weighing 50 lbs. or less.
• Valid driver's license is required.

Benefits

• Competitive wages
• Flexible benefits to support personal and financial well-being
• Opportunities for professional development
• Inclusive culture that encourages collaboration and idea sharing