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Southern - Naperville, IL

posted 20 days ago

Full-time - Mid Level
Naperville, IL
Utilities

About the position

The Field Operations Trainer provides specific, customized training to field operations personnel geared toward customer needs for the Southern Company Gas Operations Organization(s). The Trainer position is expected to mentor, evaluate, and prepare candidates to successfully complete operations training, safety training, technology training and any necessary certification requirements. This role is also responsible for on-going evaluation, development, and accuracy of training programs, and providing input on course content. The Trainer position is responsible for performing Operator Qualification evaluations (initial and requalification) and welding/joining qualifications to ensure alignment with federal guidelines. The Trainer position is also accountable for providing ongoing feedback, and communicating training and testing results to the employee, their supervisor and if necessary, the Training Manager.

Responsibilities

  • Mentoring, developing, and working with classes of field operations personnel to reach the skills needed to successfully perform in the field operations position.
  • Modeling adult learning principles as appropriate for varied training environments (instructor-led, video, CBT/WBT, etc.) coupled with strong platform skills.
  • Using facilitation techniques to engage participants including questioning, listening techniques, and interventions that foster a safe learning environment.
  • Facilitating and recommending improvements to course content to deliver credible learner-focused trainings.
  • Conducting training pilot sessions to validate design methodology and providing objective feedback to training managers and instructional designers.
  • Delivering interactive training programs for new policies, procedures, technology, and standards of performance with a strong focus on compliance training (OSHA, DOT, etc.).
  • Collaborating with upper management to assist with developing Company-wide processes and procedures to train operations personnel on critical functions.
  • Performing Operator Qualification evaluations (initial and requalification) and welding/joining qualifications.
  • Providing feedback to training leadership on curriculum and program development to ensure training effectiveness.
  • Managing classroom expectations regarding attendance, engagement, and interpersonal behaviors impacting the learning experience.
  • Mentoring other trainers for content delivery and knowledge expansion.
  • Identifying and addressing issues during the delivery of the course and keeping leadership informed.
  • Coaching and providing feedback to learners to ensure proper and safe procedures are followed.

Requirements

  • High School Diploma/Equivalent.
  • Minimum 8+ years of field operations experience or minimum of 6+ years of field operations experience plus a minimum of 2+ years of training experience.
  • Knowledge in maintaining and operating the natural gas distribution system regulator stations, emergency valves, station equipment, crane operations.
  • Exhibit strong working knowledge of specific operating areas related to the gas industry.
  • Pipeline field operation experience.
  • Professional demeanor, solid written and verbal communication and customer service skills.
  • Exceptional presentation and training delivery/platform skills.
  • Excellent facilitation skills in diverse and dynamic environments.
  • Ability to communicate effectively both written and verbally with all levels of a diverse organization.
  • Ability to motivate and develop non-direct reports and deliver constructive feedback.

Nice-to-haves

  • BA/BS degree.
  • 2+ years of facilitation skills development.
  • Commercial Driver's License (Class A).
  • Certified / Licensed technical or trade skills.
  • Crane Training.
  • Smith System Trainer Certification.
  • Medic First Aid Trainer Certification.
  • Powered Industrial Truck/Forklift Certification.
  • DOT Flagger Certification.
  • Experience within System Operations Department.
  • Strong project management skills.

Benefits

  • Competitive base salary.
  • Annual incentive awards for eligible employees.
  • Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.
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