Field Technician - $20/hr Starting Pay

About the position

The Field Technician position at Spectrum involves delivering essential technology services to customers while providing exceptional customer service. This entry-level role requires working in the field, performing installations, repairs, and educating customers on their services and equipment. The position emphasizes teamwork, problem-solving, and technical skill development, with a focus on maintaining high service standards.

Responsibilities

• Install and repair services for residential customers.
• Educate customers on the proper use of Spectrum services and equipment.
• Perform installations, disconnects, downgrades, and upgrades.
• Complete reconnects as trained.
• Work independently in various outdoor conditions using hand tools.
• Provide world-class customer service during daily interactions.

Requirements

• High School diploma, GED, or equivalent work experience.
• Problem-solving skills with a technical aptitude.
• Ability to use computer and software applications.
• Proficient in measuring distances accurately using measuring tape.
• Experience working with hand tools.
• Strong communication and professionalism skills.
• Time management and organizational skills.
• Critical thinking and reliability.
• Ability to interpret analytics from meters and handheld devices.
• Proficient in reading, writing, and speaking English.
• Valid driver's license with a satisfactory driving record.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with telecommunications or technical services.

Benefits

• Paid training and opportunities for advancement.
• Competitive starting pay.
• Comprehensive pay and benefits package.
• Learning culture with over 160 hours of training.