Field Support Operator

Bay Alarm CompanyConcord, CA
Onsite

About The Position

Bay Alarm Company is the largest family owned and operated alarm company in the United States. We are a highly respectable leader in electronic security systems and have an immediate opening in our corporate office located in Concord, California. Bay Alarm installs, services, and monitors, fire alarms, burglar alarms, access control, video surveillance and video verification systems in businesses and homes in each of our 16 branch locations.

Requirements

  • 1-2 years of experience preferred
  • High school diploma or equivalent required
  • 1-2 years post-high school education preferred
  • Excellent communication skills required
  • Strong data entry ability
  • Computer skills and knowledge of relevant programs
  • Proficient typing skills

Responsibilities

  • Manage a high call volume from internal as well as external customers.
  • Properly enter data relating to installations.
  • Maintain accurate customer account information.
  • Communicate with Field Coordinators and other members of the Installation Team.
  • Remotely ensure that all the sensors report correctly when the Installers test system.
  • Initial setup of backend for applications.
  • Building zones into a database.
  • Data entry - Updating accounts on SBN
  • Working with Field Technicians - Primarily by phones/Teams
  • Program alarm systems remotely.
  • Handling high call volume.
  • Meet monthly goals (Individual/Team)
  • Managing an Inbox.
  • Input special handling procedures.
  • Confirm install signals received.
  • Multitasking.
  • Managing Chats (via Teams).
  • All other miscellaneous responsibilities and other duties as assigned.
  • Identify raw/phantom signals.

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • 401(k) with company match
  • Guaranteed 40-Hour Workweek with Overtime Opportunities
  • Paid Training
  • Alarm System Purchase Plan
  • Employee Discounts
  • long term disability
  • Vacation
  • Sick Time
  • Holidays
  • Bay Alarm Days
  • Employee Referral Bonus Program
  • Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Education Reimbursement
  • Family Scholarship Programs
  • Employee Resource Groups
  • Community Service Programs
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