Field Support Operator

Bay Alarm Company•Concord, CA

17h•Onsite

About The Position

Bay Alarm Company is the largest family owned and operated alarm company in the United States. We are a highly respectable leader in electronic security systems and have an immediate opening in our corporate office located in Concord, California. Bay Alarm installs, services, and monitors, fire alarms, burglar alarms, access control, video surveillance and video verification systems in businesses and homes in each of our 16 branch locations.

Requirements

1-2 years of experience preferred
High school diploma or equivalent required
1-2 years post-high school education preferred
Excellent communication skills required
Strong data entry ability
Computer skills and knowledge of relevant programs
Proficient typing skills

Responsibilities

Manage a high call volume from internal as well as external customers.
Properly enter data relating to installations.
Maintain accurate customer account information.
Communicate with Field Coordinators and other members of the Installation Team.
Remotely ensure that all the sensors report correctly when the Installers test system.
Initial setup of backend for applications.
Building zones into a database.
Data entry - Updating accounts on SBN
Working with Field Technicians - Primarily by phones/Teams
Program alarm systems remotely.
Handling high call volume.
Meet monthly goals (Individual/Team)
Managing an Inbox.
Input special handling procedures.
Confirm install signals received.
Multitasking.
Managing Chats (via Teams).
All other miscellaneous responsibilities and other duties as assigned.
Identify raw/phantom signals.