Field Service Technician

ReMotivate - Washington, DC

Full-time - Entry Level

Washington, DC

Transit and Ground Passenger Transportation

About the position

The Field Service Technician (Station Technician) at Motivate is responsible for maintaining bikeshare station terminals and components. This role involves traveling around the urban environment to perform maintenance, technical assistance, and repairs to ensure the proper operation of the bikeshare system. The technician will utilize both electronic and mechanical skills to troubleshoot and resolve issues, ensuring the stations are functional and safe for users.

Responsibilities

• Complete maintenance and test functionality of station terminals and components, performing diagnostic testing and troubleshooting malfunctions, and completing repairs.
• Ensure stations are charged; switching and charging batteries as needed and maintaining solar panels.
• Demonstrate technical and hand/power tool proficiency to diagnose, switch out and/or repair electronic/electrical systems, including sim cards, circuit boards, and wiring, as well as mechanical and hardware components.
• Operate a motor vehicle through an urban environment making frequent stops on a route.
• Accurately and thoroughly record all maintenance and repair activities.
• Follow all safety regulations, policies, and protocols.

Requirements

• Technical aptitude for both electronics and mechanical systems.
• Previous experience in technical troubleshooting, identifying, and resolving issues.
• Background with electronics, repair, construction, or related fields preferred.
• Safety-minded with experience using a hammer drill and pallet jack; forklift experience is a plus.
• Technology proficient, comfortable using smartphone apps, email, chat/text, and can learn new technology and software applications.
• Valid driver's license and ability to pass a motor vehicle record check.
• Comfortable driving, stopping, and working in busy, outdoor urban environments.
• Ability to lift up to 75 pounds repeatedly and can stoop, bend, and stand for long periods.

Nice-to-haves

• Experience in a similar field service role.
• Familiarity with bikeshare systems or similar technology.

Benefits

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan
• Free annual bike share membership
• Opportunities for growth