Full Time Field Service Technician

Hillman•Fort Worth, TX

3d•Onsite

About The Position

The Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Dallas, TX area. This role involves training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks, as well as 3rd party services like Eco-ATM and Pokémon. The territory consists of over 70 kiosks, with approximately 40 hours of work per week. This position is based on experience, typically paying $22-23 per hour. A company car, cell phone reimbursement, and a corporate gas card for business miles will be provided.

Requirements

High School Diploma or GED
Experience with tools and troubleshooting mechanical problems.
Ability to read, write and speak fluent English to include technical “jargon”.
Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
Ability to always represent Hillman professionally
Must have an excellent driving record with a valid driver's license.
Clean driving record is mandatory.
Major driving violations will eliminate potential candidates.
Must have reliable transportation with automobile insurance (mileage reimbursement)
Must have a reliable cell phone (reimbursed)
Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

Nice To Haves

Background in electromechanical repair and maintenance
Prior experience in retail merchandising, field operations and customer service
A minimum of 1-3 years of experience in a similar profile

Responsibilities

Re-stock and perform routine service on kiosks as needed.
Perform on-call repairs or adjustments to the machine when it goes out of order.
Perform new kiosk installations or swap newer kiosks in the local area.
Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
Keep track of inventory for re-stocking machines.
Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
Participate in safety and health program activities including immediately reporting hazards, unsafe work practices, and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.