Field Service Technician

Intralot - Twin Falls, ID

Full-time - Entry Level

Twin Falls, ID

Amusement, Gambling, and Recreation Industries

About the position

The Field Service Technician at Intralot, Inc. is responsible for delivering, installing, and maintaining satellite dishes and related equipment, as well as providing technical support to customers. This role requires a strong understanding of commercial communication systems and the ability to resolve technical issues efficiently. The technician will operate a company vehicle and may work on an alternating schedule, including weekends and holidays, to ensure system support availability.

Responsibilities

• Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.
• Analyze and evaluate traffic and performance data.
• Diagnose and repair hardware, software, and system issues.
• Provide technical support to customers.
• Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems.
• Service satellites on rooftop installations.
• Maintain accurate records through documenting installations, services and repairs.
• Report technical status of system with accuracy and completeness.
• Maintain a safe work environment by following safe practices and adhering to safety policies.
• Update and improve job knowledge by participating in educational opportunities and reading technical publications.
• Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling.
• Report need of vehicle repair or service when required and/or prescribed.
• Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.

Requirements

• High school diploma or equivalent.
• 2-5 years experience with commercial communication systems or electronics.
• At least 3 years of driving experience in the class of vehicle operated.
• Driving record must be free of DUI/DWI for a 3-year period prior to employment.
• Knowledge of commercial communication and telecommunication systems.
• Operation of telecommunication test equipment skills.
• Ability to analyze, prioritize and efficiently resolve technical problems.
• Ability to prioritize, organize and manage projects to completion.
• Ability to lift/carry up to 80 pounds occasionally.
• Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder.
• Effective writing, communication, mechanical, and computer skills.

Nice-to-haves

• Willingness to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend and holiday shifts as necessary.

Benefits

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs