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Hiab - North Charleston, SC

posted 2 months ago

Full-time - Mid Level
Remote - North Charleston, SC
Fabricated Metal Product Manufacturing

About the position

The Field Service Technician at Hiab USA is responsible for performing service tasks such as preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment of equipment at various locations. This role emphasizes building productive customer relationships and adhering to best practices in both administrative and technical activities, ensuring high levels of customer satisfaction and safety compliance.

Responsibilities

  • Perform preventive maintenance, safety checks, and corrective actions on equipment.
  • Stay updated with technical developments and specifications of relevant equipment.
  • Respond to customer inquiries to maximize satisfaction as instructed by the District Service Manager.
  • Follow safety rules and environmental requirements while operating service vehicles.
  • Inspect, troubleshoot, report, plan, and conduct service or repair as directed.
  • Submit regular reports and maintain documentation in line with agreed standards.
  • Plan and manage time and resources for maximum benefit to Hiab and the customer.
  • Recognize and communicate sales opportunities to the District Service Manager.
  • Provide feedback for continuous quality improvement and coach junior colleagues.

Requirements

  • High School diploma or GED required; Technical or Secondary College preferred.
  • 3+ years of mechanical, hydraulic, or electrical operations experience preferred.
  • Working technical knowledge related to HIAB product lines including mechanicals, hydraulics, electrics, and electronics.
  • Fluent in local language and working knowledge of English, both spoken and written.
  • Ability to obtain and maintain a 1-year DOT Medical Card.

Nice-to-haves

  • Experience with diesel engines and hydraulic drive systems.
  • Basic computer skills.
  • Customer-oriented with good hands-on skills.

Benefits

  • Paid training
  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Tuition reimbursement
  • Paid time off
  • Parental leave
  • 401(k) 6% Match
  • Employee assistance program
  • Vision insurance
  • Life insurance
  • Referral program
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