Crane NXT - Cleveland, OH
posted about 1 month ago
Full-time - Entry Level
Cleveland, OH
1,001-5,000 employees
About the position
The Field Service Technician I position at Crane NXT involves servicing, upgrading, and performing preventative maintenance on coin and currency equipment, ATMs, and specialized office products at client sites. This role requires daily travel to various locations, ensuring customer satisfaction, and maintaining company assets. The technician will work closely with branch employees and may be required to cover extended hours and on-call duties.
Responsibilities
- Service, upgrade and perform preventative maintenance on company equipment
- Travel by vehicle on a daily basis to client sites
- Work with branch employees to satisfy client needs
- Address customer service requests within the specified contract response time
- Safeguard and maintain a balanced vehicle stock parts inventory
- Upkeep and cleanliness of company issued vehicle including scheduled service intervals
- Safeguarding of any company issued assets including tablet computer and mobile phone
- All other duties as required
Requirements
- 1 to 3+ years of working in Technical Service position or similar background
- Impeccable integrity
- Strong electromechanical aptitude
- Excellent verbal and written communication skills
- Strong attention to details
- Proficient in iOS, MS Office applications and Windows OS
- Ability to multi-task and work on more than one project at a time
- Ability to initiate and follow through on assignments without any coaching
Nice-to-haves
- Ability to set and track goals for themselves
- Extroverted and positive personality even in difficult situations
- Strong tendency to read and respond to body language and verbal cues
- Tenacious and has the creativity and determination to continue with difficult assignments
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
