About the position
The Graphic Communication Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation. This is a remote position. The ideal candidate is located in, or willing to relocate to, the Toledo, OH area. The Field Service Technician - Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.
Responsibilities
- Provide on-site support installations and service repair to customers in North America
- Provide solutions to complex service issues
- Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
- Develop strong working relationships with customers
- Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
- Complete and submit service activity information and paperwork timely to the appropriate group/department
- Monitor and manage the return of all parts
- Manage and complete all Preventative Maintenance requirements
- Attend training classes (locations throughout the world), to stay current on both new and existing products
- Weekend work and overtime required as needed for installations, service calls and training
- Provide technical support and direction to technicians leading to the resolution of escalated service issues
- Conduct technical training classes as needed for technicians
- Provide sales assistance in demos and/or customer visits as needed
- Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
- Communicate technical issues to the Technical Service Manager and technical support group
- Perform related duties as assigned by manager
Requirements
- High School diploma or GED equivalent
- Two-year electronics or mechanical engineering degree or equivalent in field experience
- 5 or more years of field service experience with toner-based production equipment
- Extensive knowledge in electronics and mechanical operation
- Outstanding customer service
- Computer skills with emphasis on operating systems and hardware
- Requires a valid state driver's license (Real ID compliant), and passport
- Must be able to do extensive traveling
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications
