Field Service Technician / Technical Advisor

$60,000 - $70,000/Yr

Lingl Installation & Service - Greensboro, NC

Full-time - Senior

Remote - Greensboro, NC

Administrative and Support Services

About the position

We are seeking a skilled and dedicated Field Service Technician to join our team. In this role, you will be responsible for providing on-site support, maintenance, and repair services for our industrial automation equipment. The ideal candidate will possess strong mechanical knowledge or have a mechatronic background, and the ability to analyze issues effectively while ensuring high standards of safety and quality in all tasks performed.

Responsibilities

• Perform installation, maintenance, and repair of German industrial automation equipment at customer sites.
• Conduct service and maintenance work.
• Troubleshoot machine and system checks.
• Provide customer training.
• Utilize precision measuring instruments and tools to ensure accurate diagnostics and repairs.
• Operate scissor lifts safely to access elevated work areas.
• Utilize Computerized Maintenance Management Systems (CMMS) for tracking work orders and maintenance schedules.
• Execute stick welding tasks as required during repairs or installations.
• Analyze equipment performance and recommend improvements or upgrades.
• Maintain clear communication with clients regarding service status, recommendations, and follow-up actions.
• Document all service activities accurately in reports.
• Act as a technical interface between customer, US home office, and German headquarters.
• Provide technical clarifications with US partners and suppliers regarding spare parts, drawings, etc.
• Work proficiently with layouts, drawings, and equipment documentation, including the metric system.

Requirements

• Proven experience as a Field Service Technician or in a similar role within the industrial sector, preferably in the heavy clay industry or other ceramics industries.
• Strong mechanical or mechatronic knowledge with hands-on experience in troubleshooting and repairing industrial automation equipment.
• Ability to communicate effectively in English, both verbally and in writing.
• A background in industrial mechanics, mechatronics, or related fields is required.
• Willingness to travel including weekends.

Nice-to-haves

• Experience with precision measuring instruments.
• Experience with stick welding.
• Familiarity with Computerized Maintenance Management Systems (CMMS).

Benefits

• Health savings account
• Relocation assistance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance