About the position
The Field Service Technician provides service to customers by installing, maintaining, troubleshooting, and repairing fuel cell power plants to minimize customer downtime.
Responsibilities
- Performs mechanical, electrical and instrumentation functions on client-site for repair, installation and/or commissioning of fuel cell power plants, including system hardware and software, equipment and systems networking.
- Complies with all Safety, Health, Environmental and Quality Management System requirements, policies and procedures relevant to the position.
- Assists in power conditioning of fuel cell power plants. Provides technical support to customers on operational or maintenance aspects of system equipment.
- Analyzes plant equipment and system operating characteristics to determine operational conditions.
- Repairs and overhauls generating equipment and associated systems components.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Prepares status reports on plant conditions and work completed.
- The Field Service Tech is required to travel on a daily basis throughout the assigned region.
- Performs other duties as required.
Requirements
- High school diploma with 4 years of relevant experience required.
- Technical diploma or degree preferred.
- 4 years of experience in a technical field or relevant industry experience, including but not limited to: Electrical related military experience (i.e. US Navy Nuclear Power Plant Operator, Electronics Technician, Gas Turbine Operator, Electrical Technician GSE, and Mechanical Technician GSM).
- HVAC or Electrician certification experience (i.e. HVAC technician, electrician, electronics technician, field service technician, etc.).
- Power Plant operations and Maintenance experience.
Nice-to-haves
- Able to understand system interrelationships using mechanical, electrical and instrumentation inputs.
- Have a working knowledge of most hand tools and test equipment (e.g. process meter and thermocouple reader).
- Must be able to effectively read, write and speak in English to ensure team communication and written procedures are followed.
- Must have or be able to obtain and maintain throughout the course of employment a valid driver’s license and have dependable transportation to travel to company business sites.
- Must have or be able to obtain and maintain throughout the course of employment a valid passport to travel internationally.
- Must be willing to travel domestically and internationally on an infrequent basis.
- Must be willing to travel daily to other areas in the Northeast.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life/disability insurance
- 401(k) plan
- Employee stock purchase plan
- Generous paid leave
