Field Service Specialist

$43,680 - $66,560/Yr

Huber Technology - Baton Rouge, LA

Full-time - Mid Level

Baton Rouge, LA

Merchant Wholesalers, Durable Goods

About the position

The Field Service Specialist at Huber Technology Inc. is responsible for providing professional service and support to customers by performing installations, repairs, and maintenance of wastewater treatment equipment. This role emphasizes industrial-mechanical repair and requires adherence to established procedures while representing the company. The specialist will work closely with various teams to ensure customer satisfaction and safety standards are met.

Responsibilities

• Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission, and repair wastewater equipment.
• Perform scheduled and unscheduled maintenance or repair of equipment.
• Conduct installation of equipment at customer sites and provide pre-installation assistance.
• Review blueprints, plans, specifications, and other customer documentation for service preparation.
• Provide on-site training to customer personnel according to Huber Technology standards.
• Build professional customer relationships through solution-oriented communication and service.
• Collaborate with engineering, project management, and spare parts groups to resolve escalated issues.
• Provide written reports and expense documentation to the Director of Service in a timely manner.
• Make technical recommendations to maintenance technicians and treatment plant operators.
• Ensure safe working practices on site and report any health & safety breaches.
• Maintain tools and equipment in good order and ensure they are calibrated as per company requirements.
• Assist in manufacturing or engineering projects as needed.
• Document, label, and return defective parts used in repairs.
• Educate customers on the basic operation of their equipment.
• Assist in recommending spare parts to customers.
• Perform welding activities as required.
• Provide technical support to other Field Service Specialists.

Requirements

• Associate's Degree in a technical field or equivalent mechanical-industrial repair/service work experience.
• Minimum 1-2 years of experience in a related field or equivalent combination of education and experience.
• Valid Driver's License and ability to pass a DOT physical for driving fleet vehicles.

Nice-to-haves

• Wastewater experience is a plus.
• Proficiency in computer skills for report generation.
• Ability to communicate in languages other than English.

Benefits

• Uniforms provided by the company.
• Tools provided for job performance.