Field Service Representative - Industrial Water Treatment

About the position

Ready to make a splash in water treatment? At Veolia, we're on a mission to create a cleaner, more sustainable world by helping cities and industries efficiently manage their resources. We take immense pride in our diverse and inclusive team, celebrating the valuable contributions of individuals from all walks of life. We welcome diverse applicants to fuel our success, especially those interested in applying their expertise and problem-solving skills to our on-site technical roles! Veolia's Chemical & Monitoring Solutions (CMS) division is seeking a Field Service Representative (FSR) to join our team. As the FSR, you'll become an integral part of Veolia Water Technologies & Solutions (WTS), a global frontrunner in water recovery, treatment, and reuse. You'll be responsible for delivering top-notch on-site technical customer service, including conducting chemical tests, maintaining chemical feed and control equipment, managing chemical inventories, providing technical recommendations, and compiling detailed service reports. Your contribution will support Veolia’s commitment to delivering sustainable water solutions across diverse applications such as food and beverage, municipal water, microelectronics, and heavy industrial wastewater treatment, underlining your critical role in achieving our mission to resource the world.

Responsibilities

• Install and service chemical feed and water treatment equipment.
• Perform water analysis and collect samples.
• Troubleshoot and repair pumps, instruments, and control panels.
• Conduct preventative maintenance on chemical feed pumps, controllers, and instrumentation at designated customer sites.
• Act as a technical consultant and liaison with customer management and technical counterparts.
• Provide essential service and support to customers.
• Offer knowledge and support to account managers on the company’s newest technologies for digitization and chemical feed and control solutions.
• Ensure operational integrity and excellence of water treatment systems through meticulous calibration of feed pumps and controllers.
• Maintain feed rate charts and log sheets.
• Manage inventory for spare parts, reagents, sample containers, and shipment containers for both routine and special sampling and analysis.

Requirements

• At least 2 years of experience in a laboratory, plant-site (e.g., steel, refining), or maintenance role.
• High-school diploma or other degree in chemical studies or related field preferred.
• Demonstrates familiarity with water treatment processing.
• Possesses strong communication and interpersonal skills.
• Customer service and results-oriented approach.
• Robust analytical skills and business acumen.
• Able to work independently with minimal supervision after proper training.
• Able to read and interpret instruction and safety manuals.
• Exhibits solid mathematical skills, capable of performing math operations in all units of measure.

Benefits

• Competitive pay complemented by a comprehensive benefits package.
• Health and dental benefits.
• Culture that prioritizes safety and inclusivity for all employees.
• Autonomy to work from home and manage workload effectively.
• Personal use of a company vehicle, with gas expenses covered.