Field Service Manager – Americas
Tomra•Charlotte, NC
8d
About The Position
As Field Service Manager – Americas, you ensure safe, high-quality, and efficient field services that drive customer satisfaction. You lead a team of Field Service Technicians across the region and act as the voice of the customer, collaborating with Sales, Product, Finance, and Customer Service to continuously improve service delivery.
Requirements
- Strong technical expertise and ability to support complex systems
- Hands-on, collaborative leadership style
- Customer-focused with a commitment to service excellence
- Executional discipline, resilience, and adaptability
- Degree in Mechanical, Electrical, Environmental Engineering, or related field; industrial/recycling experience is a plus
Responsibilities
- Lead and develop a team of Field Service Technicians, ensuring training, qualifications, and safe operations
- Foster a strong safety culture
- Plan and coordinate field service activities to meet customer expectations
- Serve as primary contact for customer issues and escalations
- Define and maintain service standards, processes, and policies
- Monitor KPIs and feedback to drive continuous improvement
- Manage budgets, work orders, and support service business growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
