Field Service Engineer - Imaging (Travel: Newark, NJ)

$71,344 - $122,304/Yr

Philips

Full-time - Entry Level

Repair and Maintenance

About the position

The Field Service Engineer - Imaging role at Philips involves providing technical support and maintenance for imaging products in the IGT and DXR modalities. The position focuses on maximizing customer satisfaction through exceptional service, adherence to regulatory requirements, and effective problem resolution. The engineer will work both independently in the field and collaboratively within a regional team to enhance service delivery and operational efficiency.

Responsibilities

• Provide exceptional customer service within the Philips IGT and DXR modalities by adhering to customer entitlements and meeting commitments.
• Understand the customer's business and competitive environment to generate service revenue and meet field service metric goals.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes.
• Utilize tools and resources to resolve customer and system problems timely and effectively.
• Complete preventative maintenance, Field Change Orders, installations, and diagnose and resolve electronic, network, and mechanical problems.

Requirements

• 1+ years of experience in a diagnostic imaging service environment or 3+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Bachelor's degree in electronics or related field, or equivalent combination of education and experience.

Nice-to-haves

• Experience in a hospital-based service environment.
• Knowledge of radiation safety and personal protective equipment.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities