Field Service Engineer - Imaging Systems (Remote/Travel: Milwaukee, WI)

$50,752 - $87,006/Yr

Philips - Rosemont, IL

Full-time - Entry Level

Rosemont, IL

Repair and Maintenance

About the position

The Field Service Engineer - Imaging Systems role at Philips involves providing exceptional customer service through the installation, troubleshooting, servicing, and maintenance of imaging equipment at customer sites. The position requires a strong technical background and the ability to manage customer relationships effectively while adhering to regulatory requirements and company policies.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and setting clear expectations.
• Understand the customer's business and competitive environment to generate service revenue.
• Actively participate as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes, including timesheets and service work orders.
• Utilize tools and resources to resolve customer and system problems in a timely manner.
• Complete preventative maintenance, Field Change Orders, installations, and diagnose and resolve electronic, network, and mechanical problems.

Requirements

• 1+ years of experience in a diagnostic imaging service environment or 3+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to perform physical, cognitive, and environmental job requirements with or without accommodation.

Nice-to-haves

• Preferred experience in modality service environments.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Annual incentive plan
• Field service incentive bonus
• Sales commission or long-term incentives