Print Production Associate (Large Format)

Ricoh•Towson, MD

13h•$20 - $21•Onsite

About The Position

This position profile outlines the duties and responsibilities for a Field Representative II, MS Onsite Technical Support. The role involves performing various tasks related to high-end equipment, including press operation, copier operation, bindery, fulfillment, quality control, final checks, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant it and requires approval from the Regional Director. The position reports directly to Managed Services Site Leadership, depending on site personnel configuration. The company, Ricoh, is an integrated solutions provider focused on connecting people and technology to create outstanding customer experiences and deliver innovation for businesses worldwide. They empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock organizational potential. Ricoh aims to guide customers toward a better and more sustainable future.

Requirements

Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience; 5 years is preferred.

Nice To Haves

Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment

Responsibilities

Follows Ricoh Service Excellence performance requirements.
Responsible for copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
Achieves Time Productive statistics by meeting standards established by the facility.
Maintains all required reporting tools.
Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
Troubleshoots all hardware and software issues with equipment.
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
Presents professional appearance to clients by dressing in a professional attire according to company standards.
Presents a clean and organized working area.
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
Demonstrates required digital competencies associated with assigned products and level assignments.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Completes technical training on new equipment as assigned.
Performs other duties as assigned.