Field Policy and Procedure Manager

DaVita Kidney Care

7d • $85,000 - $118,000 • Remote

About The Position

The remote-based Clinical Policy and Procedure Manager position manages DaVita teammates visibility/access to clinical electronic policies and procedures platform (eP&P), coordinates biannual field training, and collaborates with the Clinical P&P work groups/subject matter experts (SMEs) to develop online clinical P&P training courses that help the field teammates implement new and revised clinical P&P updates. In addition, this position works closely with the clinical P&P team to maintain clinical policies and procedures that meet all OSHA, CMS, TJC, AAMI, Federal, State and local regulations and requirements for DaVita’s dialysis facilities.

Requirements

• Associated Degree in Nursing or higher from accredited school of nursing or three-year diploma from accredited diploma program required, BSN preferred
• Current RN license in state of practice required
• CNN or CDN required within one year of hire or position change
• Minimum of three (3) years’ nephrology nursing experience required
• Experience in writing, updating, and maintaining clinical policies and procedures preferred
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint and Outlook required
• Self-directed; able to function independently and as a member of a team and to foster a positive work environment
• Strong written, verbal, and interpersonal communications skills including the ability to listen effectively and to communicate information clearly and effectively
• Demonstrates collaborative and relationship-building skills; ability to interact positively with teammates at all levels of the organization
• Demonstrates the ability to communicate effectively to a diverse audience with varying levels of understanding related to ESKD
• Demonstrates proficiency in consultative skills when addressing complex inquiries
• Demonstrates time management skills and ability to handle multiple priorities according to clinical standards, high degree of initiative
• Demonstrates strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills
• Demonstrates ability to present and document work according to standards required
• Strong understanding of clinical process with the ability to translate requirements into clinical policies and procedures and deliver requested output timely and accurately
• Demonstrates ability to manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment with shifting time frames
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.
• Ability to read, speak, and write English with clarity of expression sufficient to communicate technical and complex concepts verbally and in writing to teammates in clear and easily understandable terms required
• Ability to understand clinical/medical vocabulary written or spoken in English required

Nice To Haves

• BSN preferred
• Experience in writing, updating, and maintaining clinical policies and procedures preferred

Responsibilities

• Management of electronic Clinical P&P systems, including but not limited to, document relationships, permissions, maintenance, and clinical hierarchy oversight, while collaborating with the vendor(s) and leadership to enhance system functionality and visibility for field teammates.
• Develop and maintain training materials to ensure clinical P&P content remains accurate, assessable, and visible to users within appropriate timeframes.
• Respond to and resolve Clinical P&P ServiceNow Tickets.
• Comprehension and coordination of the process required to make facility specific clinical P&P document(s) available to applicable teammates within eP&P.
• Develop and coordinate training materials, including online courses and resources tailored to applicable modalities, teammate job roles, and Medical Director role in preparation for biannual training.
• Collaborate with designated online course developers and obtain legal and Compliance approval for clinical P&P training materials prior to field release, while providing additional support as needed.
• Lead and participate in semi-annual clinical P&P reviews within established timelines, ensuring review and approval processes are followed and feedback is communicated to the appropriate workgroups.
• Customize and manage the review process for clinical P&P by partnering with Subject Matter Experts and the clinical P&P Team to develop and deliver draft materials to the Clinical P&P Oversight Committee.
• Maintain current knowledge of medical research and clinical practice data to facilitate the development and ongoing review of related clinical policies and procedures.
• Coordinating with clinical P&P Team to provide backup coverage for other team members, as needed.
• Attend or lead team meetings, phone conferences, and training as needed
• Know, understand, and follow teammate guidance, employment policies, and department or company procedures

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree