WorldStrides - Washington, MN
posted 7 days ago
About the position
The Field Operations Coordinator assists Field Operations teams with coordinating tasks and crisis management for groups traveling in and out of the Washington, DC metropolitan area. The Field Operations Coordinator is responsible for maintaining supply inventory, scheduling appointments with On Site Coordinators and Course Leaders, responding to emails, and answering the phone. The Field Operations Coordinator fulfills group and WorldStrides Staff needs including providing tickets for metro rides, vouchers at various local area food courts during mealtimes, and retrieving lost items from nearby attractions. There are a variety of shifts throughout the year, with a peak season between March 1 and June 30th. Applicants must be willing to work occasional weekends and evenings. Shifts may vary to reflect the needs of the company and the volume of groups traveling at any given time.
Responsibilities
- Efficiently and effectively answer phones and respond to emails in a customer focused manner
- Assist field operation staff with specific issues that arise with group while on travel
- Remain professional, positive, and friendly during challenging situations
- Accommodate special requests within reason and anticipate needs of the field operation staff
- Maintain open communication with the field staff and call center (WorldAssist)
- Follow up and close incident reports in writing with field staff and call center (WorldAssist)
- Manage supply inventory and perform data entry as required
- Perform other administrative support tasks, including updating and sorting files, drafting, and proofreading correspondence, and conducting research
- Retrieve and ship office mail and packages
Requirements
- Work from Washington, DC CL Field office, March-June
- Team player mindset, in a fast paced environment
- Ability to efficiently navigate through Washington, DC by foot and metro
- Time management, organizational skills and prioritization
- Experience working in a busy and eventful environment (preferred)
- Critical thinking and creative problem-solving skills
- Skilled at multitasking and able to work with minimal direction, and supervision
- Exceptional oral and written communication skills, including strong spelling, grammar, and punctuation
- Committed to providing outstanding customer service and demonstrate strong interpersonal skills (required)
- Strong attention to detail
- Proficiency in Microsoft Office, especially with Teams, Outlook, and SharePoint
- Able to lift and/or move up to 30 pounds (required)
