Field Install Trainer

$60,000 - $60,000/Yr

Leaffilter North - Hamburg, NY

Full-time - Entry Level

Hamburg, NY

Specialty Trade Contractors

About the position

The Field Installation Trainer at Leaf Home is responsible for training and enhancing the skills of subcontracting installation teams to ensure high-quality service delivery and customer satisfaction. This role involves both in-office and field training, focusing on improving subcontractor retention and efficiency in installations of LeafFilter products.

Responsibilities

• Train, coach, and develop installation subcontractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Ensure jobs are installed daily to improve location attainment and effectiveness.
• Drive proficiency and efficiency amongst installation subcontractors.
• Serve as the installation training subject matter expert, teaching all aspects of installing LeafFilter products on various homes.
• Identify weaknesses of individuals and teams and create or assist with ad hoc training events to improve performance.
• Collaborate with Installation Managers on individual performance, abilities, and capacities of installers.
• Partner with leadership to identify systemic training gaps and propose solutions to address them.
• Perform other duties as assigned by supervisor.

Requirements

• High school diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation.
• Track record of successful training, coaching, and onboarding of subcontractors.
• Strong customer service focus and ability to interact with customers.
• Must have a reliable truck, van, or SUV able to carry ladders.
• Multi-height and adjustable ladders (28+ feet in height).
• Functioning tools to include drills, speed square, saw or grinder, etc.
• Ability to frequently be on ladders up to the 2nd story of a home.
• Ability to juggle various work activities and shift attention to meet demands of different stakeholders.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment.
• Detail-oriented with a focus on efficient task completion.
• Excellent verbal and written communication skills at all levels.
• Ability to logically connect ideas and solve complex problems.
• Ability to provide timely and empathetic service through all communication channels.
• Must hold a valid driver's license.
• Must have reliable transportation to/from job site.

Nice-to-haves

• Experience in gutter and gutter protection system installation.

Benefits

• Industry-best compensation packages
• Fully paid health, dental, and vision insurance
• 401k with company match
• Paid Time Off including paid parental leave
• Individualized career development programs
• On-demand lunch program
• Childcare assistance
• Free gym membership
• Employee assistance programs, including legal, financial planning, and counseling
• Employee discount marketplace
• Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee