Field Engineer

Innova Solutions USA - East Elmhurst, NY

Full-time - Entry Level

East Elmhurst, NY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Field Engineer position at Innova Solutions involves providing operational support and handling installation, move, add, and change (IMAC) requests for IT infrastructure in various environments. The role requires diagnosing technical issues, producing service reports, and maintaining customer relationships while ensuring effective solutions are implemented.

Responsibilities

• Provide operational support and handle IMAC requests for IT infrastructure.
• Deliver service and customer support during field visits or dispatches.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes and collect performance data for technical assistance.
• Tie workflow to schedule and accurately document solutions for complex issues.
• Create workaround procedures when standard procedures fail and ensure issues are resolved.
• Troubleshoot and develop technical solutions for software and setup errors for field engineers, technicians, and customers.
• Build positive relationships with customers.
• Utilize a ladder as needed.

Requirements

• Installation experience.
• Customer support experience.
• Experience in troubleshooting.

Benefits

• Medical & pharmacy coverage
• Dental and vision insurance
• 401(k)
• Health savings account (HSA)
• Flexible spending account (FSA)
• Life insurance
• Pet insurance
• Short-term and long-term disability
• Accident & critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Employee Assistance Program (EAP)