Terumo Medical Cooperation - Chicago, IL

posted about 1 month ago

Full-time - Mid Level
Chicago, IL
Miscellaneous Manufacturing

About the position

Serving as a subject matter expert (SME), provides directed product support education, training and insight in the proper use of specialty medical devices in selected diagnostic and interventional procedures. Possesses the ability to proctor physicians and/or ancillary staff in procedures where these devices are utilized, provide in services and presentations on technologies, medical devices and on specific procedures to customers. Customers typically include physicians, nurses, and other medical and ancillary medical personnel. Under minimal direct supervision, provides highly specialized technical training typically in a clinical and/or surgical environment. Collaborates with internal teams on the research, development, implementation and maintaining of product training support, materials, programs and initiatives in the field setting and on a requested basis, in the home office and potential to our manufacturing facility.

Responsibilities

  • Train internal and external customers (Physicians, clinicians, and technicians) on the proper technique and use of therapeutic and diagnostic TIS products.
  • Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products.
  • Communicate verbally and written with marketing and sales teams to address technical, and clinical issues.
  • Operate computer simulation equipment and support the use of various vessel model units during trade shows, local clinical meetings and PACE sponsored courses to assist in the delivery of education and knowledge transfer related to specific products and procedure guidance.
  • Develop and maintain clinical communications to support, document and drive appropriate product utilization.
  • Work with sales and marketing, internal departments and customers to resolve clinical and technical related problems.
  • Support clinical seminars and medical society sponsored symposia and courses.
  • Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
  • Ensure clinical compatibility between all TIS products within the scope of procedural application.
  • Work with marketing and sales to implement tactics supporting strategic goals and product related tactics and provide feedback through the established (PPR) Product Performance Reporting process.
  • Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
  • Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements.
  • Maintain strong knowledge of and adherence to regulations regarding promotional material content and control.
  • Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities.
  • Perform other job-related duties as assigned.

Requirements

  • Technical or professional health services licensure from an accredited licensing entity (i.e.: RT, RCIS, RN) or a 4 year health sciences or science related Bachelors degree.
  • Minimum of 3 years experience in a clinical setting (peripheral and/or cardiology related).
  • A Minimum of 3 years scrubbing experience within the Cath Lab or Interventional Radiology environment.

Nice-to-haves

  • Prior experience as a Field Clinical Specialist with a medical device company.

Benefits

  • Paid vacation
  • Paid holidays
  • Health, dental and vision benefits
  • 401(k) with matching contributions
  • Tax advantage savings accounts
  • Legal plan
  • Voluntary life and AD&D insurance
  • Voluntary long-term disability
  • Short term disability
  • Critical illness and accident insurance
  • Parental leave
  • Personal leave
  • Tuition reimbursement
  • Travel assistance
  • Employee assistance program
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