Field Claims Adjuster - Auto Damage

$63,300 - $77,400/Yr

Progressive - Charlottesville, VA

Full-time - Entry Level

Charlottesville, VA

Insurance Carriers and Related Activities

About the position

As an auto damage claims adjuster at Progressive, you will be the primary point of contact for customers, overseeing the entire repair process from start to finish. This role involves managing your own inventory, negotiating repair pricing with body shops, and assessing liability. The ideal candidate will have strong leadership and conflict management skills, attention to detail, and a commitment to excellent customer service. This position requires frequent driving within your assigned geographical area and may involve occasional office reporting.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Requirements

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Career development & tuition assistance