Field Applications Engineer IV - Fab Technology Co-Optimization

Silvaco•Boise, ID

7d•Hybrid

About The Position

This role involves using technical knowledge of Silvaco product offerings and expertise in the common product creation workflow and objectives for Memory semiconductor end applications to advise customers in their simulation efforts and address their technical obstacles. The Field Applications Engineer works as a partner to the sales teams to understand technical values and tradeoffs of Silvaco's solutions as perceived by the customer and helps determine account strategy for continued growth. They will work closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer. This includes understanding customers’ success criteria, jointly implementing evaluation plans to demonstrate and validate Silvaco’s solution, and collaborating to provide input to sales plans and proposals for accuracy, completeness, and to enhance Silvaco’s technical differentiation. The role also involves drafting technical collateral, providing training and instructions to customers, and collaborating with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements. Additionally, the engineer will work with users of Silvaco tools to capture and isolate potential technical issues, suggest workarounds or alternate approaches, and represent user-defined needs and feedback into business units. Optimizing customers’ experience with Silvaco tools by promoting configuration improvements and/or incorporating new features and capabilities, ensuring proper installation of Silvaco products, and making technical presentations for products, use cases, and support status updates are also key responsibilities. The role supports the sales effort by articulating technical value propositions and demonstrating prototypes and product features, generating ideas for configuration and workflow improvements, and documenting evaluation plans and customer support cases in SalesForce CRM. Keeping up with advancements in key applications and workflow implementation is also required.

Requirements

Masters Degree or equivalent in Electrical Engineering, Microelectronics Engineering, Solid State Physics, or semiconductor related academic program
More than 8 years of industry experience
Specifically in Semiconductor manufacturing, R&D, and/or integrated circuit design processes
Must have demonstration of design, modeling, and/or simulation tool usage as part of industry work experience
Strong written and verbal communication and interpersonal skills
Intellectually inquisitive with creative problem-solving skills
Persistence in tracking complex problems and projects with minimal oversight
The ability to prioritize activities and deliver projects on time and within budget

Nice To Haves

Application-specific experience
Breadth of knowledge, with in-depth experience in one (or more) categories: Memory Technology – NAND, DRAM; CMOS Technology– device operation and process technology; Mechanical Stress Physics, in the context of Semiconductor Manufacturing
Tool category experience: Commercial TCAD Tools – Process, Device, and RCx tools; Classical and ML-Driven Statistical tools; FEA/FEM Multiphysics tools
High interest in evolving use of AI into Semiconductor Workflows

Responsibilities

Uses technical knowledge of Silvaco product offerings and expertise in the common product creation workflow and objectives for Memory semiconductor end applications to advise customers in their simulation efforts and address their technical obstacles.
Works as a partner to the sales teams to understand technical values and tradeoffs to our solutions as perceived by the customer and help determine account strategy for continued growth.
Works closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer.
Understands customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution.
Collaborates and provides input to sales plans and proposals for accuracy, completeness, and to enhance Silvaco’s technical differentiation.
Drafts technical collateral that helps people better understand the technology and differentiation of Silvaco solutions.
Provides training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application.
Collaborates with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements.
Works with users of Silvaco tools to capture and isolate potential technical issues and suggesting workarounds or alternate approaches to relieve the problem and/or raising the issues to business unit as bug reports.
Understands customer workflow and representing user-defined needs and feedback into business units.
Optimizes customers’ experience with Silvaco tools by promoting configuration improvements and/or incorporating new features and capabilities.
Works with applicable customer departments and functions to assure Silvaco products are properly installed and help validate the installations.
Makes technical presentations for products, use cases and support status update to customers.
Supports sales effort by articulating technical value propositions, as well as demonstrating prototypes and product features.
Generates ideas for configuration and workflow improvements based on obstacles customers face in their work.
Documents evaluation plans and customer support cases in SalesForce CRM.
Keeps up with advancements in key applications and workflow implementation.