Field Application Specialist - HammerHead

The Toro Company•Lake Mills, WI

1d•Onsite

About The Position

At HammerHead in Lake Mills, Wisconsin, we pride ourselves on being one of the largest contributors to the underground pipe and cable replacement, installation, and maintenance industry. Our plant in Lake Mills stands out because it is a place for people to learn and thrive. We enjoy coming to work because we take pride in creating high-quality pieces of equipment, along with a dedicated team-oriented environment created through individual success. All our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building the communities, cities, and the world. We invite you to apply and join a team of highly skilled, and highly passionate people. The Application Specialist reports to the Director of Sales and Training and is responsible for delivering high-impact customer training, facilitating hands-on practicums, and supporting the effective use of HammerHead equipment applications. This role prioritizes instructional expertise, adult learning principles, and mechanical aptitude to ensure customers can safely and confidently operate equipment. The position supports new equipment startups, pilot programs, rental equipment, and live demonstrations, while serving as a trusted advisor and maintaining a high standard of integrity, efficiency, and professionalism in all customer interactions.

Requirements

High school diploma required
Mechanical aptitude with the ability to learn, operate, and troubleshoot equipment required
Demonstrated ability to work effectively in a collaborative, team-based environment
Basic proficiency in Microsoft Word and PowerPoint

Nice To Haves

Experience delivering training, instruction, or hands-on coaching in a technical or field-based environment strongly preferred
Experience in trenchless, construction, or related industries preferred, but not required

Responsibilities

Deliver engaging, hands-on customer training using adult learning principles and adapting to varying experience levels
Facilitate field-based practicums that build operator capability, confidence, and safe equipment use
Assess trainee performance using standardized certification rubrics and provide clear, actionable coaching feedback
Support sales by enabling customer success through pilot programs, rental equipment technical support, and live demonstrations
Translate mechanical and technical concepts into practical, easy-to-understand instruction for operators
Maintain working knowledge of HammerHead Trenchless equipment, applications, and best practices
Contribute as a subject matter expert to the development and continuous improvement of training curriculum, materials, and assessments
Conduct product testing in field and facility environments to support training effectiveness and product understanding
Provide structured feedback to product management on customer experience, product performance, and training needs
Participate in regional and national trade shows, supporting both training and demonstration activities
Manage travel and expenses within budget guidelines
Complete other duties and assignments as directed