Field Access Manager, Northwest

Dompé•San Mateo, CA

1d•$190,000 - $215,000•Hybrid

About The Position

Reporting to the West Regional Director of Field Access Management, the Field Access Manager (Associate Director) (FAM) is integral to successfully minimizing access barriers for patients and healthcare providers (HCPs) in order to optimize access to OXERVATE within their assigned geographic region. FAMs will primarily provide proactive account management support and deliver education on Dompe’s patient support programs. They will also provide acute, patient specific support to address patient access barriers. As subject matter expert on the payer landscape for Oxervate relevant to their assigned region, FAMs will educate customers and partners on national, regional and local coverage policies and processes. They act as a conduit between the field and internal strategic functions focused on program design and patient/provider experience. FAMs anticipate, navigate and address individual account and patient access issues that occur by partnering with internal and external stakeholders including Patient Access Managers, Hub Services, Program Strategy and Design, Payer Teams, Trade, Legal, Compliance and Key Account Managers. They proactively communicate and explain Dompe- specific patient access programs, policies, procedures and resources so that HCP office staff is fluent in how to use access programs for OXERVATE. FAMs must maintain compliant relationships with all internal and external stakeholders and operate with the highest ethical and professional standards and in accordance with compliant guidelines and PRC approved materials.

Requirements

7+ years of pharma/biotech experience with a focus on patient and/or market access
2 years or equivalent of specialty pharmacy, patient support, and/or market access experiences
Ability to establish yourself as an influential thought leader on patient support services while navigating the organization and building collaborative relationships with other functional leaders
Deep understanding of field operations and the systems and infrastructure needed to support access roles to best meet the needs of patients and HCPs
Experience optimizing and educating on customer facing technology platforms
Firm grasp of the compliance and regulatory environment
Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty marketplace
Expertise within the pharmacy benefit landscape as well as expertise with buy and bill
Demonstrated ability to think strategically, anticipate changes in the marketplace, and be the voice of the patient and customer
Bachelor’s degree
Deep knowledge and experience with Salesforce and CRM platforms
Understanding and experience with customer facing digital enrollment technology

Nice To Haves

Launch experience a plus
MBA or master’s level degree a plus
Specialty pharmacy and trade experience a plus
Ophthalmology anterior segment market experience a plus
Ophthalmology market experience a plus
Integrated healthcare system comprehension

Responsibilities

Provide non-promotional, consultative and compliant account management support for HCP staff regarding patient access to OXERVATE
Establish strong partnership relationships with the Patient Access Manager (PAM) team while supporting the patient journey
Be a subject matter expert on the access landscape. This includes payer policies, prior authorization requirements, denials, appeals, and other education resources required to navigate the access landscape
Leverage data and insights to determine where they can have the biggest patient impact with a targeted list of customers
Seen as an expert on customer facing enrolment tools and collaborates with strategy team to support appropriate utilization of digital enrollment platforms to streamline user experience and gain efficiencies
Demonstrate deep understanding and expertise on local market access dynamics in their region
Together with Marketing and Program Strategy contributes to the development of strategies, tactics, and messaging that will optimize the patient journey and deliver an excellent provider experience
Develop solutions to identify the efficiencies within the patient access journey in collaboration with the Program, Strategy, and Design team
Work cross functionally to analyze access barriers and act as the local market access resource for internal partners