Fee Specialist

Berkeley County Emergency Ambulance Authority • Martinsburg, WV

1d • Onsite

About The Position

General administrative position responsible for collecting the annual household and non-residential fee payments, researching and auditing accounts, coordinating with County agencies, and interacting with customers.

Requirements

• High school diploma or equivalent.
• Experience working in a busy customer service environment.
• Ability to quickly operate a calculator and perform basic math
• Excellent communication and organizational skills
• Knowledge of relevant Berkeley County ordinances
• Proper office etiquette
• Understand and follow oral and written instructions
• Quick and accurate handling of computer and software including Microsoft Suite
• Multi-tasking and time management skills in a busy environment

Responsibilities

• Payment collecting in various forms, money handling, cash balancing, daily deposit preparation, daily reconciliation and reporting
• Communicate clearly and courteously with customers, attorneys, and other members of the public in-person, over the phone and via email
• Update account records
• Research deeds, assessor records, county maps, and other data
• Direct communication with collection services
• Handling of bank return payments
• Sorting, distributing and responding to mail
• Proper letter writing and communication with account owners
• Bankruptcy tracking, foreclosure research and account corrections
• Fiduciary reporting, claims and releases
• Magistrate filing
• Other office duties as assigned (office cleaning, organizing supplies, etc.)

Benefits

• Generous paid time off for vacation and sick time which begins to accrue on day 1 of employment.
• Medical, dental and vision insurance provided at no cost to the employee and a 50% cost share for family coverage.
• WV Consolidated Public Retirement Board pension plan.
• Free gym memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED