Fee Officer

Scotiabank•Toronto, ON

5d•Onsite

About The Position

The Fee Officer is responsible for supporting internal clients by efficiently processing fees, while assisting in identifying opportunities for service improvement.

Requirements

Post-secondary education
Proficiency in Excel
A strong focus on attention to detail
Good judgement, organizational and analytical skills to manage situations not covered by documented policies and procedures
Strong interpersonal skills, effective communication skills, both verbal and written, with the ability to interact and communicate with various levels of management and staff
Analytical thinking to identify any deviation from procedures

Nice To Haves

A strong working knowledge of Scotiatrust policies and procedures relating to fees is an asset
Working knowledge of Fee calculation processes and procedures and related internal policies and procedures is an asset

Responsibilities

Complete set up and maintenance of automated fee diaries based on approved client agreements/instructions on accounts by printing and identifying discounts, fee schedules frequencies and anticipated market values and contact the originator for clarification if the agreements/instructions are incomplete or missing
Identify opportunities and manage fee setups manually where fully automated processes cannot be applied through the review of established/available automated Fee Schedules
Code exempted assets from fee calculations according to client agreements & instructions
Process fee calculations and reversals using established processing applications to complete the calculations and post entries to client accounts
Control and maintain documents received from branches by logging document types/identifier into departmental database and filing documentation accordingly
Maintain service standards and minimize loss situations by following department policies and procedures and escalate any contentious issues to the Manager/Senior Manager
Continually expand knowledge of fees and processes by keeping current on procedural changes/updates and through cross-training initiatives
Assist the department with functions related to fee processing through cross-training initiatives and during unplanned absences
Identify opportunities to enhance processes
Ensure a high quality of customer service is provided to all internal clients
Improve service levels and department reputation by maintaining a high level of responsiveness to clients
Respond to enquiries from internal clients on a timely basis, liaising with internal departments to resolve fee set up and calculation issues
Perform other duties as assigned or required