FLIGHT CENTRE TRAVEL GROUP - Massachusetts, MA
posted 10 days ago
About the position
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler's needs. We encourage our Corporate Travel Agents to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.
Responsibilities
- Comprehend & comply with travel policies for multiple busy corporate accounts
- Provide exceptional customer service
- Ensure business traveler's needs are met and/or exceeded
- Keep client aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
- Manage air, car, hotel, and ground transportation bookings
- Arrange both domestic and international itineraries
- Complete all reservations in an accurate and timely manner
- Provide consultative service to travelers throughout the booking process
- Handle ticketing, adjustments, exchanges & queue management
Requirements
- 2+ years recent of experience in Corporate Travel required
- 2+ years recent of knowledge and experience using Sabre required
- Skilled with complex international fares strongly recommended
- Experience with complex ticketing & exchanges is preferred
- Professional & service-oriented mentality
- Impeccable business acumen
- High attention to detail
- Geography and international destination knowledge are necessary
- Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
- Candidates should possess decisive and successful problem-solving skills
- Strong written communication, interpersonal and organizational skills
- Skilled in usage of a personal computer and various software packages
- Online booking tool knowledge preferred
- Strong technical skills
- Ability to work independently
Benefits
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 25 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
