Fan Experience - Fan Experience Representative (Part-Time)

About the position

The Fan Experience Representative is primarily responsible for fielding incoming communication and requests for the Fan Experience Department. This role will also provide departmental support by organizing and responding to fan-related projects, including but not limited to, fan mail and military flag requests.

Responsibilities

• Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner.
• Provide proactive, world-class service to continually exceed the expectations of guests and fans.
• Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary.
• Use empathy in conversations and handle difficult situations effectively and objectively.
• Log all customer interactions received via telephone, email, or any other means from guests to maintain detailed accounts of correspondence.
• Work all Chiefs games and large-scale stadium events to assist with dispatching and recording incoming ADA service requests.
• Assist with special projects as needed.

Requirements

• Experience in customer service desired, but not required.
• Bachelor's degree.
• Organized and detail oriented, self-starter and independent project manager.
• Proficiency in Microsoft Office applications and demonstrated ability to quickly learn new programs and software.
• Helpful, friendly, and patient attitude.
• Strong oral and written communication skills.
• Excellent interpersonal skills.
• Ability to accurately record information.

Nice-to-haves

• Experience with Ticketmaster Archtics and/or Microsoft Dynamics.