Family Support Specialist
About The Position
Health Connect America and its family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.
Requirements
- A Bachelor's degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice, along with 1 year of experience working with children (including internships or volunteer experiences) is preferred, OR a BA/BS degree with 3 years of relevant experience.
Responsibilities
- Provides best practice, quality clinical services.
- Ensures all documentation is completed per Payer’s, state licensing agent’s, COA, & HCA’s standards and established guidelines.
- Assists with marketing for new referrals.
- Communicates with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
- Develops treatment plans with the input of the treatment team and the Clinical Supervisor.
- Provides individual, group, and family therapeutic interventions and skill building as outlined in the Treatment Plan.
- Implements Health Connect America approved therapeutic interventions as delineated on the treatment plan with clients and their families.
- Completes all client documentation within established time frames.
- Attends and actively participates in weekly Treatment Team meetings.
- Links the client and family with specific services and resources as identified in the treatment plan.
- Serves as a liaison with other professionals and agencies as related to the client.
- Actively recruits new referrals to ensure that your caseload stays full.
- Provides 24/7 on-call support for clients as per program requirements.
- Ensures compliance with all state regulatory bodies & COA standards.
- Participates in and completes all assigned training and professional development activities, including E Learning courses.
Benefits
- Flexibility in scheduling
- Employee Assistance Program (EAP) with 8 mental health counseling sessions annually
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Other voluntary insurance products
- Access to a Health Navigator
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- 401(k) Retirement Plan
- Benefits Hub
- Tickets at Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
