Family Services Specialist

Action for Boston Community Development•Boston, MA

4d•Onsite

About The Position

Child Care Choices of Boston is dedicated to empowering families through support, resources, technical assistance, training, and childcare expertise. The Family Services Specialist is responsible for providing consumer education to families seeking and receiving child care subsidies funded by the Department of Early Education and Care while guiding them through the intake, eligibility, and voucher process and offering ongoing support to help families understand and maintain their child care benefits.

Requirements

Minimum of a high school diploma or equivalent with one to three years of related work experience required.
Must have excellent organizational skills, communication skills and proficiency in Microsoft Office systems.
Knowledge of Massachusetts child care subsidy system, and knowledge of early childhood development demonstrated through work experience or education.
Ability to travel locally, and work occasional evenings/weekends as required.
Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Nice To Haves

Bachelor’s degree in Early Childhood Education or related field preferred.
Bilingual Spanish preferred (not required)

Responsibilities

Responsible for providing consumer education to families seeking and receiving child care subsidies funded by the Department of Early Education and Care (EEC).
Assist families with the intake and eligibility process and follow-up services, providing technical assistance and communication around the subsidy system to parents and providers.
Assess eligibility and issue vouchers for families within the EEC funded subsidy system, including DTA and Income Eligible.
Provide technical assistance and accurate information to families regarding their role and continued access to child care voucher subsidies.
Maintain files and update parent records and database information.
Support parents as the link between providers in the voucher system, and assist them in changing providers.
Perform other related duties as assigned from time to time.