About the position
At ECS, we help underserved children in Northeast and Central Florida build a solid foundation for educational success. Give a child a better start, and you dramatically increase the child’s odds of being a better person – of having a better life. Partner with us to we create opportunity so that the children we serve can achieve their full potential. ECS has career opportunities available in several counties throughout Northeast and Central Florida. Thank you for your interest in a career with Episcopal Children’s Services. The Family Services Specialist is responsible for providing child care information, provider listings, and referrals to parents. Also responsible for determining families eligible for School Readiness and Voluntary Prekindergarten services when appropriate.
Responsibilities
- Provide child care information to all parents regardless of income level.
- Facilitate parental choice through the identification of available services.
- Offer child care choices free of bias and preference for any specific type of child care.
- Apply and communicate knowledge in the area of developmental needs of children.
- Convey child care information in a relaxed manner and problem solve positively.
- Provide necessary statistical information when requested.
- Receive and document all complaints from any source that pertains to child care.
- Attend any pertinent conferences, trainings and meetings.
- Assist in the staffing of community booths, children’s festivals, etc.
- Be knowledgeable of requirements regarding School Readiness, Head Start, and other Pre-kindergarten programs.
- Determine/redetermine eligibility for qualified children and families accurately and timely.
- Submit reports/information for School Readiness, Voluntary Prekindergarten, and CCRR accurately and by deadline.
- Maintain EFS Mod so that client files are accurate and current.
- Maintain confidentiality in regards to information accessed in the performance of job duties.
- Assist in maintaining the Wait List.
- Distribute approved written materials to parents, providers, businesses, and/or community leaders.
- Implement the coalition’s anti-fraud plan daily activities.
Requirements
- Bachelor’s degree in Early Childhood Education, Child Development, Social Service, or related field is preferred.
- 1-3 years related work experience preferred.
- Ability to effectively provide information in a positive, informative and patient manner.
- Ability to demonstrate problem solving skills, counseling skills, and empathy toward needs of parents.
- Excellent telephone, computer, and clerical skills.
- Working knowledge of laws governing child care, accrediting agencies, and training requirements for teachers.
- Knowledge of the overall function, responsibilities, and services rendered by the Resource and Referral Program.
- Ability to adjust to new situations resulting from new laws, decisions, or circumstances.
- Ability to establish priorities, schedule workloads and use other resources to complete goals or tasks.
- Bilingual language skills at a level that will allow the specialist to assist non-English speaking service users are preferred.
- Achieve a Level II on the CCR&R Evaluation within two (2) months.
Benefits
- Medical, dental and vision insurance
- 403(b) plan with 5% employer match
- Employee Assistance Program (EAP)
- Long-term & short-term disability insurance
- Employer-paid life insurance
- Paid holidays
- Generous paid time off
- Career development
